PYMNTS.com February 14, 2025
Younger generations are drawn to the rise of generative artificial intelligence (GenAI) technology. At the same time, excitement around voice assistants, once heralded as the next big thing, is cooling off.
Despite initially promising to change the way consumers interact with technology, voice assistants now face skepticism and declining usage across age groups.
According to a PYMNTS Intelligence report, “GenAI and Voice Assistants: Adoption and Trust Across Generations,” this shift is raising questions about the staying power of AI innovations and what the future holds for these technologies.
Trust in Voice Assistants Declines
Voice assistants, once hailed as groundbreaking, are facing a decline in consumer trust. According to the report, only 60% of U.S. consumers use voice assistants, down from...
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