Managed Health Care Connect April 16, 2021
To stay competitive, health plans must make member satisfaction and CAHPS a priority. Here are 5 ways to improve member interaction that can enhance retention and health along the way.
Medicare Advantage (MA) members now have more choices than ever when it comes to the plans they select. But the member experience is often treated as an afterthought rather than seamlessly integrated into health plans’ DNA. Numerous studies have tried to figure out why members leave their health plans. It turns out that satisfaction with the level of engagement and communication members receive from their plan is a critical consideration. Members also want to feel their plan respects them as individuals.
Staying competitive in this fast-changing marketplace means taking stock...