Becker's Healthcare April 11, 2025
Healthcare organizations are doubling down on tech-forward strategies to enhance patient communication, satisfaction and engagement—and they’re seeing real results, according to an April 11 report from Black Book Research.
The findings are based on a survey of 1,672 professionals across more than 500 U.S. provider organizations and outline five strategies that are measurably improving the healthcare consumer experience:
- AI-powered tools: Eighty-four percent of healthcare professionals surveyed said AI-powered tools—such as automated reminders and dynamic care gap messaging—have enhanced patient satisfaction while reducing staff workloads.
- Multichannel communication: Nearly 77% of surveyed organizations...
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