5 Implications for Hospitals Now that Retail is Health Care’s New Front Door

H&HN March 17, 2016
Marty Stempniak

CHICAGO — There’s a new front door to the U.S. health care system, and it’s not your hospital’s emergency department or doctors’ offices.

A new report, released Wednesday by Oliver Wyman, says it’s actually retail health clinics, located down the street at places like Walgreens and CVS. While some docs may believe that there’s no comparison between those two types of visits, interviews with 2,000 individuals show that consumers feel differently.

Nearly 80 percent of those polled said the experience was the same or better than that of a traditional doctor’s office, and about 30 percent of those consumers said the experience was “better” or “much better.” Consumer interest in retail health clinics is clearly on the upswing, with one-quarter...

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