PYMNTS.com January 15, 2026
Healthcare’s digital transformation is no longer defined by whether patients will use virtual tools, but by how well the rest of the system keeps up when the visit ends and the bill arrives.
That was the central tension running through PYMNTS Intelligence’s June Generational Pulse Report. Based on an April survey of 2,021 consumers in the United States, the report found that young generations were normalizing remote care, digital portals and health monitoring apps, even as the payment experience lagged behind and created new points of stress.
The data showed that telehealth and digital tools were no longer fringe options. Roughly 3 in 10 Generation Zers and millennials had their most recent healthcare visit before being surveyed remotely, using phone, video...
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