Medical Economics January 7, 2026
New data show patients are using the chatbot to decode bills, compare insurance and fill access gaps, especially in hospital deserts and after clinic hours.
OpenAI, the San Fransisco-based company behind the conversational artificial intelligence (AI) service ChatGPT, says the platform has rapidly become a fixture in how people navigate health care, with tens of millions of users now turning to the chatbot every day for advice on symptoms, insurance, billing and treatment options.
In a new report, “AI as a Healthcare Ally,” the company estimates that more than 5% of all ChatGPT messages globally are about health care, amounting to billions of conversations each...
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