Foundever May 6, 2024
The healthcare industry has proven to be the perfect playground for the introduction of GenAI, or generative artificial intelligence, and has the potential to significantly improve patient CX journeys via contact centers and hospitals. Let’s dive into the ways GenAI has enhanced the patient experience.
1. Boosting efficiency in the contact center
One of the key areas where GenAI has made a profound impact is in the contact center. Traditionally, patients had to navigate through a complex web of phone calls, long wait times and multiple transfers to get the information needed. This often led to frustration and delays in receiving the necessary care. With the integration of GenAI in the contact center, patients can...
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