Forbes September 24, 2024
Tremendous excitement. Grandiose predictions. Massive expectations. While these words describe today’s healthcare AI zeitgeist, they also describe how many felt about electronic health records in the 2000s and 2010s.
Since then, almost all U.S. health systems and medical practices have implemented EHRs, improving healthcare in some ways and worsening it in others. The outcomes have varied; organizations that invested in their workforce and systems have done better overall.
AI is the next phase of healthcare’s decades-long digital transformation. Although the rollout will differ, organizations approaching AI would be best served by applying lessons learned from implementing and utilizing EHRs.
Lesson 1: Set Realistic Expectations
Following decades of hope and hype around digitizing healthcare, many expected that EHRs would make healthcare...