4 in 10 adults opt for telehealth, older adults less likely to use video visits, study finds

McKnight's March 27, 2024
Kristen Fischer

A new study finds that 43% of people opted for telemedicine (also known as telehealth) in 2022, even when in-person visits were available. Of them, 70% chose video visits and 30% had audio-only, or phone, visits with their doctors. Video visits were less likely among older adults and people without internet access, the data showed.

People who were uninsured, older and didn’t use the internet were more likely to use audio telehealth, or phone calls. Audio-only calls may give people a greater sense of privacy, the authors pointed out. But clinics and health systems may need policies for audio-only telehealth, the team added.

The report was published March 22 in JAMA Network Open. It was based on data from 5,437...

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