KevinMD January 26, 2025
“The doctor was wonderful, but her staff …” “The receptionist was so rude. I won’t be back.” “They never sent the referral even though I called several times.” Ever seen reviews like these?
No matter how good a doctor you might be, you’re not the one making the first impression at your practice. Your office staff and their practices set the tone of the visit. Their conduct can make or break patient retention. I’ve given up on doctors because of their staff—at some point, running the gauntlet wasn’t worth it anymore. Here are four common sense hacks to improve the practice experience for your patients.
1. Consider patients who need ADA accommodation.
Hard of hearing patients might not be able...
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