Becker's Healthcare February 26, 2021
In the past decade, giant retailers and startups alike have tried to disrupt traditional healthcare delivery by increasing patient access and convenience, with varying levels of success.
Below, four CIOs from hospitals and health systems across the country share their thoughts on these efforts.
Editor’s note: Responses have been lightly edited for clarity and style.
Brian Herrick, MD, CIO, Cambridge (Mass.) Health Alliance: The biggest retail disruption so far to healthcare has been convenience. Healthcare has been built based on what is easiest for the healthcare system to deliver great care. The introduction of retail into healthcare has people voting with their feet.
Convenience is one of the most important factors for people choosing where to seek care and...
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