HIT Consultant July 15, 2019
In the increasingly competitive healthcare space, establishing loyalty and improving the patient experience has become a priority for providers. In no area is this truer than the highly competitive, consumer-driven on-demand care space. In fact, a recent survey revealed that patients are five times more likely to select a practice because they’ve had a positive experience there rather than traditional marketing tools, highlighting a key driver of patient loyalty.
Patients are increasingly expecting a seamless and enjoyable urgent care visit, and this trend will only grow in prevalence as the on-demand space continues to gain popularity. Built upon the foundation of being patient-centric, it has become clear that establishing loyalty and trust is vital for urgent care clinics to survive,...
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