Becker's Healthcare December 11, 2024
Healthcare IT leaders face challenges in finding cost-effective solutions to improve service desk operations, service delivery, and customer satisfaction. AI can streamline operations, boost productivity, and reduce the time spent on repetitive tasks. Aligning with Gartner’s 2024 priorities for customer service, AI tools for internal support enhance efficiency without the risks of customer-facing AI for complex issues. These tools offer significant benefits for healthcare IT service desks.
Saving time through case summarization
One of the strongest AI use cases in service desk management is the ability to generate clear and concise case summaries. This capability significantly reduces the time support personnel spend on manual documentation and piecing together case history. ServiceNow’s AI-driven case summarization is a great example, as the...
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