3 tools providers can adopt to boost patient satisfaction and collection rates

Medical Economics November 15, 2024
Anthony Lucatuorto, Todd Shryock

Key Takeaways

• Digital tools in healthcare, such as self-scheduling and online payment, enhance patient experience by providing transparency and convenience, similar to other consumer industries.
• Patients often experience stress due to unexpected medical bills and complex payment options, highlighting the need for clear pre-service cost estimates.
• Adoption of digital solutions can increase patient satisfaction, operational efficiency, and staff productivity, allowing more focus on direct patient care.
• Offering flexible payment plans post-visit can improve payment completion rates and provide patients with a sense of financial control.

When providers adopt digital tools, they can deliver a better consumer experience that promotes greater patient satisfaction and increases the likelihood of prompt collections.

Today’s consumers live in a world where they can...

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