Medical Economics November 15, 2024
Key Takeaways
- Digital tools in healthcare, such as self-scheduling and online payment, enhance patient experience by providing transparency and convenience, similar to other consumer industries.
- Patients often experience stress due to unexpected medical bills and complex payment options, highlighting the need for clear pre-service cost estimates.
- Adoption of digital solutions can increase patient satisfaction, operational efficiency, and staff productivity, allowing more focus on direct patient care.
- Offering flexible payment plans post-visit can improve payment completion rates and provide patients with a sense of financial control.
When providers adopt digital tools, they can deliver a better consumer experience that promotes greater patient satisfaction and increases the likelihood of prompt collections.
Today’s consumers live in a world where they can...
Today's Sponsors
Today's Sponsor