Hospice News November 15, 2024
Research has uncovered common threads of quality impacts among the largest hospices nationwide as providers employ a range of initiatives to uproot the underlying causes of staff and family caregiver dissatisfaction.
Strong communication, streamlined operational processes and an encouraging organizational culture are three significant drivers of positive end-of-life experiences for families and staff alike, according to Diana Franchitto, president and CEO of HopeHealth.
Taking this three-pronged approach to growth can help drive both retention and quality, Franchitto stated.
“Patients, families and staff benefit from really sticking to good internal operating processes,” Franchitto told Hospice News. “We have a very rigorous review of our processes that has really helped us. We’ve had staff mention that having tight, strong processes is a...
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