PYMNTS.com January 5, 2026
America’s major hospital systems are becoming a testing ground for widespread artificial intelligence (AI) adoption.
That’s according to a report Monday (Jan. 5) by the Wall Street Journal (WSJ), which notes that these health centers are seeing what AI can do, but also showing where it falls short, in some cases through disturbing errors.
A little more than a quarter of health systems (27%) are now paying for commercial AI licenses, a figure that’s triple the rate across the U.S. economy, the report said, citing a recent survey by Menlo Ventures and Morning Consult.
According to the report, AI use is particularly prominent for labor-intensive tasks that hospitals deal with each day, such as dealing with insurance claims or taking...
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