Managed Healthcare Executive April 11, 2024
The need for tools that effectively route patients to the right care at the right time has intensified. But relying only on a tech-enabled approach heightens the potential for missed human connections.
Three out of four patients don’t trust the use of AI in healthcare settings, especially when they fear it’s being used as a replacement for human decision-making. Yet organizations increasingly rely solely on AI-powered technologies to assess whether patients have urgent care needs — and this can have a detrimental impact on patient trust.
“Tele-triage” technologies like interactive voice response (IVR) and robotic process automation (RPA), which are forms of AI, have become go-to tools for improving patient access in ambulatory care settings. They are even being explored...
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