Bain & Company September 12, 2023
By Aaron Feinberg, Eric Berger, and Rebecca Hammond

Health system IT leaders are using emerging technologies to address labor shortages and financial pressures.

At a Glance

  • US healthcare providers continue to accelerate their spending on IT and software, as nearly 80% of healthcare executive respondents in our new survey increased spending materially over the past year, spurred by emerging technologies, labor shortages, and cost pressures.
  • Revenue cycle management and clinical workflow optimization remain top areas of investment, while patient engagement has moved up the list of priorities, particularly among more advanced or digitally mature providers.
  • Providers continue to express a preference for fewer vendors, with nearly two-thirds of respondents saying they look first to existing vendors, especially electronic health record providers, for new...

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Topics: AI (Artificial Intelligence), Digital Health, Health IT, Health System / Hospital, Provider, Survey / Study, Technology, Trends
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