Bain & Company September 12, 2023
Health system IT leaders are using emerging technologies to address labor shortages and financial pressures.
At a Glance
- US healthcare providers continue to accelerate their spending on IT and software, as nearly 80% of healthcare executive respondents in our new survey increased spending materially over the past year, spurred by emerging technologies, labor shortages, and cost pressures.
- Revenue cycle management and clinical workflow optimization remain top areas of investment, while patient engagement has moved up the list of priorities, particularly among more advanced or digitally mature providers.
- Providers continue to express a preference for fewer vendors, with nearly two-thirds of respondents saying they look first to existing vendors, especially electronic health record providers, for new...