HealthLeaders Media April 12, 2024
Ochsner Health has seen improvements in patient experience since expanding its digital presence.
KEY TAKEAWAYS
– A comprehensive patient portal can increase efficiency when providing services and satisfaction from patients.
Since expanding the health system’s digital presence, Ochsner Health has seen improvements in patient communications and collections.
“There’s so much patients can utilize, from scheduling visits, to interfacing and coordinating with their healthcare team,” Eduardo Benitez, Ochsner director of physician payments, told HealthLeaders. “Being able to request their prescription refills, pay their bill, and even being able to do a telehealth visit.”
For other organizations looking to expand their digital offerings, Benitez identified two essential elements: desire for innovation and listening to patients.
“It takes patience, time, expertise—and really with...
Today's Sponsors
Today's Sponsor