PYMNTS.com September 25, 2023

Healthcare innovation is accelerating at an unprecedented pace, with more and more industry players and stakeholders increasingly adopting newer technologies to simplify patients’ activities.

Take voice technology, for instance. In “Preparing for a Voice Commerce Future Report: Gen AI Raises the Bar on Consumer Expectations for Smart Voice Assistants,” PYMNTS Intelligence drew on a survey of more than 2,900 individuals to explore consumer demand for a voice ecosystem that connects multiple devices and facilitates more complex activities.

The results revealed that 13% of consumers in the United States are now using the technology to schedule doctor’s appointments, highlighting the potential of voice assistants to handle sensitive tasks and streamline healthcare processes.

An example of how voice technology is taking its...

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Topics: AI (Artificial Intelligence), Patient / Consumer, Provider, Survey / Study, Technology, Trends, Voice Assistant
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