Becker's Healthcare July 23, 2020
Health IT including EHRs and patient triage chatbots can help improve care, but can also contribute to potential patient harm without the proper safeguards in place.
Despite widespread adoption of EHRs, neither The Joint Commission standards nor CMS policies mandate adherence to health IT best practices; “Yet mounting evidence indicates a clear connection between the use of technology and safety—where EHRs can improve care and where they might contribute to patient harm,” according to a July 21 Pew Research report.
The Pew Charitable Trusts and the MedStar Health National Center for Human Factors in Healthcare partnered identified a series of best practices hospitals should adopt to better monitor and address tech-related issues. The organizations reviewed The Joint Commission’s requirements, completed...
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