Forbes August 21, 2018
That’s not what we think of when we imagine a hospital today. Too often we take what is presented without asking why. For example, why can’t a hospital be more like a luxury hotel than a hospital?
When I think of a hospital I think of fear and bad vibes. Patients are afraid of staff, and staff are scared of being sued. We think of aloof doctors and under-appreciated administration. Vulnerable patients are abrasively stuffed into a system that doesn’t want them there.
The hospital that morphs itself into a luxury hotel, now...