Healthcare IT News August 29, 2023
While developing strong functionality is important, even vendors with the best technology must combine that with proactive service so customers can get the most out of their solutions, say KLAS researchers.
Most healthcare organizations are generally satisfied with their IT vendors’ proactive service – but it’s a core capability that has a particular impact on customers’ perception of company performance in other areas, according to a new study from KLAS.
WHY IT MATTERS
To best differentiate their proactive service, vendors need to own support issues and guide customers to improved outcomes, the KLAS Arch Collaborative said in its new Hallmarks of High-Performing Companies 2023 report.
KLAS researchers said the trend is consistent across organization size, years with a vendor and...
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