MedCity News October 2, 2022
Marissa Plescia

The key reasons for patient satisfaction with telehealth was having adequate facetime, the report said. Those who were ranked high spent enough time providing quality care, explained health concepts clearly and completely resolved medical issues on the first visit.

LiveHealth Online is the highest ranked direct-to-consumer telehealth provider, while Humana is the highest ranked health plan for telehealth services, a new report found.

The J.D. Power U.S. Telehealth Satisfaction Study, released Thursday, ranked companies on four factors: customer service, consultation, enrollment and billing and payment. The survey received responses in June and July from 4,306 healthcare customers who used telehealth in the previous 12 months.

LiveHealth Online received a score of 869 points out of 1,000 for overall customer satisfaction,...

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Topics: Digital Health, Health IT, Insurance, Patient / Consumer, Payer, Provider, Survey / Study, Technology, Telehealth, Trends
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