MedCity News October 2, 2022
Marissa Plescia

The key reasons for patient satisfaction with telehealth was having adequate facetime, the report said. Those who were ranked high spent enough time providing quality care, explained health concepts clearly and completely resolved medical issues on the first visit.

LiveHealth Online is the highest ranked direct-to-consumer telehealth provider, while Humana is the highest ranked health plan for telehealth services, a new report found.

The J.D. Power U.S. Telehealth Satisfaction Study, released Thursday, ranked companies on four factors: customer service, consultation, enrollment and billing and payment. The survey received responses in June and July from 4,306 healthcare customers who used telehealth in the previous 12 months.

LiveHealth Online received a score of 869 points out of 1,000 for overall customer satisfaction,...

Today's Sponsors

LEK
Teladoc Health
Amwell

Today's Sponsors

LEK
Teladoc Health

Today's Sponsor

Oliver Wyman

 
Topics: Digital Health, Health IT, Insurance, Patient / Consumer, Payer, Provider, Survey / Study, Technology, Telehealth, Trends
Telehealth Availability Is Linked to Better Mental Health Engagement in Those With Medicaid
Finding Our Way Out of the Pandemic Haze: What Telehealth Tools Are Medicare Providers Allowed to Keep, and Which Must They Leave Behind?
CMS Publishes Final 2023 Medicare Physician Fee ScheduleKey Takeaways for Telehealth Companies
Changes to Telehealth, Behavioral Health Integration, and Remote Monitoring Services Under the CY 2023 Medicare Physician Fee Schedule Final Rule
Health Insurance Providers Push to Expand and Strengthen Telehealth Beyond COVID-19