Harvard Business Review June 30, 2020
Telehealth use has surged during the coronavirus pandemic, with the technology spreading far and fast. Doctors and patients alike must be wondering if this is the beginning of a whole new kind of doctor–patient relationship, one that might totally transform our health care system.
I’m not convinced, and Americans may not be either as the initial telehealth surge appears to be leveling off.
I am not skeptical because of the technology: I am a strong supporter of health information technology and believe new IT holds huge benefits for patients and their caregivers. Years ago, I helped lead the federal government’s effort to get hospitals and doctors to adopt electronic health records. Indeed, virtual care would be...
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