Healthcare IT Today June 26, 2020
Over the past few months, the COVID-19 pandemic has forced providers to switch over rapidly from delivering face-to-face care to supporting virtual visits. However, it’s hard to argue that the systems they’ve relied upon weren’t built to support the huge uptick in demand for telehealth services.
The question, then, is what such platforms need to add to meet these kinds of demands. According to healthcare CIO David Chou, the current generation of systems need to address the following issues if they want to support enterprise-level telehealth:
- Instant two-way communication: An enterprise telehealth system must allow patients to message their physicians directly, Chou suggests. Also, such a system should offer physicians the tools they need to communicate directly with specialists...