Hacker Noon June 12, 2020
According to a recent Pew Research Center poll, in just one week (March 16–24), the number of Americans who view the coronavirus as a major threat to public health spiked by nearly 20%, from 47% to 66% — a figure that is growing exponentially.
It would seem that the incredible speed in which the virus is spreading is matched only by the velocity of the concern it’s generating.
We wanted to gauge how the current situation is affecting the way patients are engaging with our virtual assistants. Using a wide range of parameters, we drilled down into our conversational data to examine how prevalent COVID-19 has become on the digital front-lines as well as the most popular services...
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