MedCity News May 6, 2021
As an industry historically slow to adopt new technology, healthcare has flipped the narrative during the pandemic.
When you think about industries adopting the latest automation technology, banking, insurance, and retail organizations are likely to be the earliest adopters. Healthcare and hospitals typically lag, hesitant to change due to the number of regulations, patient privacy and safety concerns, and reimbursement constraints. In just a few short months, Covid flipped the entire healthcare industry on its head. As many hospitals were reeling from revenue losses and a simultaneous surge in operating expenses during the pandemic, this situation provided the long-overdue trigger to innovate.
With patients desperate for accurate medical information, symptom screening, and vaccine appointment scheduling, providers were inundated with calls...
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