MedCity News May 10, 2021
Where is digital innovation headed — and how should it be incorporated into member benefits for a patient-centric, value-added experience?
Covid-19 sparked a revolution in virtual care in 2020, with telehealth accounting for an estimated 70 to 80% of care during the height of the pandemic.
Few predicted the surge in virtual care in 2020, and the bulk of providers, payers and employers weren’t ready for it. Prior to the pandemic, only 24% of U.S. healthcare organizations had an existing telehealth program. Even with the federal government easing barriers to entry, concerns around telehealth coverage loomed large. As patients navigated virtual interfaces for the first time, many wondered if remote care would even work.
Fast forward to 2021, and it’s...
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