DOTmed March 31, 2020
When you’re tasked with managing a hospital’s EHR, you have an insider view into how much is impacted by these systems. One misaligned workflow can put patient care at risk or leave millions of dollars on the table. You also learn that hospitals live with certain deficiencies in their EHRs that could easily be remedied if they had the IT capacity and knowledge. But more commonly, internal teams have too many competing priorities–and after a while, the organization becomes immune to issues perceived as “low level.”
In the interest of illustrating how these seemingly minor issues can turn into big ones downstream, here are some of my most candid observations taken from years of managing outsourced application support teams.
Manual...