Healthcare DIVE March 26, 2020
Autumn Road Family Practice in Little Rock, Arkansas, thought it had a plan in place to weather the coronavirus pandemic.
The six-provider practice, which has been in business for half a century serving its close-knit community, began to gather personal protective equipment for workers and ask patients screening questions through its call center and front desk. Autumn Road had a partner meeting March 12, a Thursday, to update its response to the budding coronavirus outbreak in Little Rock, including the first patient testing positive in its offices.
But things changed dramatically in a matter of days.
“We came in Monday morning and it was like a whole new world,” Tabitha Childers, Autumn Road’s clinic administrator, told Healthcare Dive. “All of...
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