Forbes November 22, 2019
Walgreens made headlines recently with the news that it was getting out of the walk-in clinic business. The news sparked interesting reactions across the industry. Some pundits pointed to managerial missteps; healthcare delivery insiders breathed a sigh of relief, while others shot a knowing smile that said, “I told you so. Healthcare is complex and retail stores can’t do healthcare delivery.”
The closing of the 160 in-store clinics it had staffed was a disappointment for some, especially given the fanfare they’d received at opening about their potential as a disruptive business model. The event warrants deeper discussion about what it means for the industry. Is it a fundamentally bad idea to mix retail and healthcare? Should other disruptors (e.g. CVS,...
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