HealthIT Answers May 15, 2022
Industry Expert

By Nick van Terheyden aka Dr Nick, Principal, ECG Management Consulting

After years of existing on the periphery of the healthcare system, telehealth’s big moment arrived during the pandemic. Lockdowns and other mandates, along with fears of contracting COVID-19, kept many patients from seeking in-person care throughout much of 2020 and sporadically during the two years that followed. Virtual care platforms enabled patients to see their physicians from the comfort and safety of their homes.

Now that most restrictions are being lifted, many patients are keen to continue using telehealth. For many, it’s better than booking an appointment, taking time off from work, organizing child care, driving to a facility, finding parking, and waiting in a room with a dozen...

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