Healthcare IT News, Benjamin Harris, December 4, 2018

A new Black Book report spotlights emerging trends reshaping IT support, exploring the skills vendors will need and the tools they’ll use to meet new demands.

More of the healthcare world is going digital and the race for maximum patient engagement continues. As the systems involved increase in complexity and importance, healthcare execs are saying that quality tech support will be one of the most important factors in staying competitive in 2019.

A new Black Book research paper shows that eighty percent of clinicians report being “impeded” by inadequate tech support, and that most help desks are falling short of the needs of healthcare systems.

The IT support landscape is expected to undergo massive changes as healthcare organizations react to

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