Harvard Business Review December 13, 2018
Electronic health record systems for large, integrated healthcare delivery networks today are often viewed as monolithic, inflexible, difficult to use and costly to configure. They are almost always obtained from commercial vendors and require considerable time, money, and consulting assistance to implement, support and optimize.
The most popular systems are often built around older underlying technologies, and it often shows in their ease of use. Many healthcare providers (including the surgeon and author Atul Gawande) find these systems complex and difficult to navigate, and it is rare that the EHR system is a good fit with their preferred care delivery processes.
As delivery networks grow and deploy broad enterprise EHR platforms, the challenge of making them help rather than hinder...