US Bank Survey: Consumers want digitized healthcare payments

Insider Intelligence July 6, 2021
Rhea Patel

The data: The pandemic spurred a surge in digital medical payments, according to a new survey from US Bank that was conducted on 1,113 US adults.

• In the last year, 44% of consumers paid their bill at the doctor’s office, 28% paid through an online portal, and 23% paid via a mobile app—but still, over 32% paid by mail, and 21% paid via phone.
• Compared with the year before, fewer people are now making in-person payments: The same version of the survey from July 2020 showed that 64% of consumers paid their bill at the doctor’s office.

Here’s a look at some of the survey key findings about consumer sentiment around digital payments:

• Consumers think digital...

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