Behavioral Health Business May 11, 2022
Kyle Coward

More people are comfortable using telehealth as behavioral health services utilization has taken off from commercially-insured patients, according to one major health system.

University of Pittsburgh Medical Center (UPMC), whose provider network encompasses 140 hospitals throughout Pennsylvania – as well as in parts of Ohio, West Virginia and Maryland – said its behavioral health volume is surging on the commercial side during a virtual event from America’s Health Insurance Plans (AHIP).

“There was significant use [of telehealth] in Medicare and Medicaid populations, but definitely less than commercial,” said James Schuster, the chief medical officer of UPMC’s insurance services division. “Commercial is really where it went up. 70% or 80% of all our behavioral health visits in the commercial product are...

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