Inside Digital Health September 11, 2019
Recent surveys, such as the Royal Philips U.S. Future Health Index 2019 report, highlight significant opportunities for digital transformation to improve healthcare cost and quality. Use cases abound for leveraging intelligent automation and other digital technologies to enhance distinct parts of the healthcare experience — especially within the revenue cycle.
In fact, these technologies can help address high-value revenue cycle management (RCM) challenges associated with the cost to collect, denials management and improving the patient’s financial experience. However, the question is how to do it. Navigating such transformation requires a nuanced understanding of two things: first, the variety of technologies that fall under the “intelligent automation” umbrella – artificial intelligence (AI), robotic process automation (RPA), cognitive automation, and others; and...
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