DOTmed November 1, 2019
Hospital and health system leaders from across the country shared their insights on how they’re preparing for the trends and market shifts impacting the revenue cycle at Navigant’s (a Guidehouse company) fourth Annual Forum of Revenue Cycle Experts (FORCE) in Chicago.
FORCE attendees discussed how revenue cycle operations fit in with broader changes across the healthcare industry and why their role is central to the function and reputation of their organizations — from the patient’s point of view in particular. As one executive put it, “We in the revenue cycle have just as much impact on a patient satisfaction survey as the nurses and doctors, so we need to take that responsibility seriously.”
Navigant managing director Tim Kinney opened...