Harvard Business Review January 15, 2021
Neeti Sanyal and Shantanu Nundy

Summary.

One of the biggest obstacles to bringing the pandemic to an end is the hesitancy of a large portion of the population to get vaccinated. Key to overcoming their reluctance is providing a superlative experience before, during, and after vaccination. This article offers a seven-part framework to do that.

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Topics: Govt Agencies, Healthcare System, Patient / Consumer, Provider, Public Health / COVID
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