MobiHealth News January 24, 2020
Dave Muoio

There’s no shortage of logistical crossovers between these industries, but so far museums, zoos and other amusements have had much more success when designing positive consumer experiences.

Patient satisfaction is a laudable goal for any healthcare provider, but winning high quality ratings and patients’ trust goes well beyond courteous staff and warm bedside manners. Consistent record keeping, robust contingency plans, well-supported staff and strong end-to-end engagement all play a role in crafting the ideal patient experience — and each of these components become harder and harder to handle with the greater size of a system’s operations.

Tackling these challenges requires a kind of strategic thinking that, frankly, many healthcare providers have only just begun dipping their toes into, says Dr....

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