The Urgency of Redesigning Care Delivery — How to lead a consumer-centric approach to reconfiguring care and services after COVID-19

COVID-19 has upended the way consumers engage with the health care system. While this crisis is a once-in-a-generation challenge for the industry, it also presents an unparalleled opportunity for innovation. Returning consumers to a resilient care system can happen only through a reconfiguration of delivery models that prioritizes value, accessibility, satisfaction, and, most importantly, outcomes. Take advantage of the momentum to lead this redesign to meet patients and members where and when they need care.

COVID-19 has upended the way consumers engage with the health care system. From virtual visits to in-home care, people are eager for their health care organizations to step up and meet them where they are. While this crisis is a once-in-a-generation...

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