MedCity News October 28, 2020
Deferred care because of Covid-19 will lead to additional stress on the healthcare system in the very near future and here’s how insurers can manage it.
The uncertainty surrounding the Covid-19 pandemic has hit all sectors of our economy, but perhaps none so hard as healthcare. Take health insurers, for example. Instead of encouraging members to get to the doctor for the care they need, health plans have pulled back (like most other industries) on their communication with members. That dry spell has had some unintended consequences.
For one thing, a new study from J.D. Power found gaps between how commercial plans communicate with members and what members expect, particularly during the pandemic. A full 48% of plan members said...
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