Becker's Healthcare January 24, 2022
Some physicians take issue with patient surveys because they’re often outdated and may not always be a true representation of physicians’ practice behavior, Medscape reported Jan. 19.
“The surveys may be equally applied as attempts to praise a worthy or popular provider as they may be an angry attempt at revenge or spite as to represent a true alert to a concerning practice of behavior,” Greg Hood, MD, an internist in Lexington, Ky., told the news outlet.
Oftentimes, patients can’t remember all the details from their visit by the time they’re asked to fill out a survey, Jeffrey Segal, MD, CEO and founder of Medical Justice, an organization focused on lawsuit protection and online reputation management.
“The...
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