Quartz September 16, 2019
Just 15 minutes into our conversation, Devi Shetty, one of India’s most renowned cardiac surgeons, pulls out his iPhone with the excitement of a teenager. The 66-year-old spends the next several minutes demonstrating how he uses audio commands on his device—sending a test SMS to his wife, making a call to his daughter—on a daily basis.
Next, he takes me through the Kaizala app, which an internal tech team at his multispeciality hospital chain, Narayana Health, has customised for themselves in partnership with Microsoft. “While I am sitting with you here, I can do the rounds in my ICU,” he says. “When you see a name in red, it means that the patient is in the ICU. On the app,...