Tincture June 13, 2019
Blake McKinney

Health insurance companies don’t have it easy. Amazon, Lyft, Netflix and the like have trained consumers to expect to control all aspects of their lives from their phones. In this world of convenience and empowerment, the health care system seems antiquated and designed for maximum user frustration. And health plans seem to bear the brunt of patients’ ire. 

A recently released J.D. Power 2019 Commercial Member Health Plan Study reports that satisfaction among nearly 29,000 commercial members of 146 health plans across the U.S. breaks down once members start looking to their health plans for guidance in areas like navigating issues related to cost or when to use primary care versus urgent care.

Healthcare Finance reports that many plans miss the mark on customer...