MIT Technology Review April 6, 2021
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After an unprecedented year of disruption, technology alone will not prepare organizations for the uncertainty ahead. Instead, three inherently human concepts will lead the way.

The disruptive shifts of 2020, including covid-19 shutdowns that led to millions of workers working remotely, forced organizations to radically rethink everything from worker well-being, business models and operations to investments in cloud-based collaboration and communication tools.

Across every industry, last year’s best-laid plans were turned upside down. So it’s not surprising that technology and work have become, more than ever, inextricably intertwined. As business moves toward an uncertain future, companies have accelerated their efforts to use automation and other emerging technologies to boost efficiency, support worker well-being, accelerate...

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