HealthIT Answers September 29, 2022
I welcome Mari Savickis, Vice President of Public Policy for the College of Healthcare Information Management Executives (CHIME) to discuss patient identification, and why it remains a thorny issue.
I kick off the podcast with an anecdote from my days working in a large, multi-specialty practice. Another, much larger, practice in the same town had an annoying habit of asking the patient for the clinic number, rather than the patient’s name, when they called the practice. My clinic took a more personal route and asked for the person’s name. They found that some patients actually left the other clinic because the “what clinic number” approach was too impersonal.
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I introduce Mari Savickis, vice president of Public...