KevinMD January 25, 2023
Pamela Miles, RN

This time, it’s my family.

My work takes me all over the U.S., consulting on the implementation of virtual care to get the most appropriate level of care to the patients who need it. I work with teams to develop better workflows and to get more experienced eyes on patients. It’s the kind of care anyone would want for their own family.

I was flying to Utah to assist a hospital system when I got the call: My brother had an intense asthma attack and was intubated in a critical care unit in California. I immediately rerouted, hoping to get there as quickly as I could. When I arrived at the ICU, I asked what the last 12 hours of...

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