HealthLeaders Media March 8, 2023
Drew Smith, director of revenue cycle at MainStreet Family Care, talks implementing text-based bill pay and creating a positive patient financial experience.
KEY TAKEAWAYS
– With patients needing convenient, digital payment methods, rev cycle leaders must adapt to meet changing expectations to stay ahead of the competition.
– MainStreet Family Care implemented text-based bill pay and reduced the volume of paper statements mailed to patients by 11%.
– Among the patients who use its mobile pay, 95% pay their balances within two weeks.
– The organization also saves roughly 260 hours a year in manual work for its revenue cycle team.
Digital payment options are becoming increasingly important for revenue cycle leaders as they seek to bolster their technology and...
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